Legal / Privacy
Privacy Policy
Your trust matters to MuphoenixEco. This policy explains how we collect, use and safeguard information shared with us by B2B partners and website visitors across the Middle East, Southeast Asia and beyond.
Last updated:
1. Overview
MuphoenixEco ("we", "our", "us") is a China-based provider of environmental technology and smart eco-appliance solutions serving B2B partners worldwide. This Privacy Policy describes how we collect, process and protect information when you interact with our website, request partnership materials, or engage with us as an importer, distributor, project channel or brand partner.
2. Information we collect
We only collect information relevant to establishing and supporting professional B2B relationships:
- Business contact details — name, role, company, country, email, phone.
- Partnership information — company profile, target markets, product interests, order volumes.
- Technical data — IP address, browser, device type and pages visited on our website.
- Communication history — emails, inquiries and support conversations.
3. How we use your data
Information is processed for legitimate business purposes only:
Respond to inquiries
Answer partnership requests, product questions and quote inquiries.
Manage partnerships
Coordinate OEM/ODM, distribution, project supply and after-sales support.
Improve our services
Analyze aggregated web usage to refine our product portfolio and site experience.
Legal compliance
Meet export, trade and tax obligations under applicable laws.
6. Data security
We apply the same precision-engineering mindset to data as we do to products. Encryption in transit, access controls, and internal review procedures help protect information from unauthorized access, disclosure or loss.
7. Retention
Personal and business data is retained only for as long as necessary to serve the purposes described in this policy, satisfy legal obligations, and support ongoing partnerships. Inactive contact records are periodically reviewed and deleted.
8. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or port your personal data, as well as to object to certain processing. To exercise any right, contact us using the details below — we respond within a reasonable timeframe.
9. International data transfers
As a China-based supplier serving the Middle East and Southeast Asia, we may transfer information across borders to fulfill B2B partnerships. Transfers are protected by contractual safeguards and align with applicable data protection laws.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Updated versions will be posted on this page with a revised "Last updated" date.
11. Contact us
For any privacy-related question or request, please reach out to our team.